Médialog – Manage Hotel Reservations and Billing
From creating a reservation to the end-of-day closing: mastering the features of the Médialog hotel management software.…
Introduction
Une formation tournée vers les métiers du tourisme d'aujourd'hui et de demain
At the heart of front-desk operations, hotel management software plays a vital role in tracking reservations, rooms, and guest transactions. Proficiency with this tool helps ensure the smooth running of daily operations and guarantees more efficient business management.
This training course will help you develop practical proficiency with the Médialog hotel software, from creating a reservation to performing the daily closing procedures.
Target Audience
Front desk clerks, receptionists, general hotel staff, and professionals seeking to develop their skills with the Médialog software. Also suitable for those preparing to enter the hotel front desk profession.
Teaching Methods and Resources
The training focuses on hands-on use of the software. Each session combines a demonstration by the instructor with computer-based exercises: creating reservations, managing payments, reviewing reports, and performing cash register operations. Course materials, industry glossary, and computer equipment.
Assessment of Learning Outcomes
An initial questionnaire on computer skills, followed by practical exercises completed directly in Médialog. A final practical exercise covering the operations studied. A training attestation and a certificate of completion will be provided.
Registration Procedures and Access Timeline
Registration is completed via the “Registration” tab on the website. Estimated processing time is 15 to 20 days, subject to session availability.
Accessibility
Individuals with disabilities are encouraged to indicate their needs during registration. Disability Coordinator: Mr. Nassim OUKACI – nassim.oukaci@academy.honest-inn.com
Objectives & prerequisites
Operational objectives of the course
By the end of the course, participants will be able to:
- Navigating the Médialog software and identifying its main features
- Create, view, edit, and cancel reservations
- Check availability, assign rooms, and change their status
- Enter and update customer information in Kardex
- Record payments and process invoices
- Prepare and analyze the reports needed to monitor operations
- Verify cash register transactions and perform the daily closing procedure
Detailed Programme (Modules)
Familiarisez-vous avec l'environnement Médialog, découvrez les principales fonctionnalités disponibles et apprenez à retrouver les informations nécessaires au traitement des opérations de réception.
Apprenez à enregistrer une réservation, à vérifier les disponibilités et à attribuer les chambres. Découvrez comment modifier ou annuler une réservation, gérer les différents canaux et renseigner le Kardex.
Entraînez-vous à enregistrer et modifier des paiements, à prendre en compte les particularités des canaux de réservation et à intégrer la taxe de séjour. Exercices sur les opérations de paiement et l'édition des factures.
Apprenez à éditer les documents utiles au service, à interpréter les données relatives aux réservations et à anticiper les arrivées et les départs.
Découvrez comment contrôler les transactions enregistrées, effectuer les opérations liées au terminal de paiement et rapprocher les montants encaissés des rapports disponibles.
Apprenez à vérifier les rapports, à contrôler les transactions de la journée et à effectuer les opérations de clôture. Une mise en situation complète suit un cycle d'exploitation, de la réservation jusqu'à la clôture.
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