Housekeeping – Organization & Quality
Organize cleaning tasks, enforce cleanliness standards, and contribute to the quality of the lodging service.…
Introduction
Une formation tournée vers les métiers du tourisme d'aujourd'hui et de demain
The cleanliness and quality of room preparation play a decisive role in guest satisfaction and a hotel’s reputation. Behind every room ready to welcome a guest lies meticulous organization, efficient work methods, and constant attention to detail.
This training program enables you to develop the essential skills for housekeeping activities through professional scenarios and hands-on exercises.
Target Audience
Housekeepers, room attendants, floor staff, entry-level housekeeping supervisors, and general hotel staff. Also open to job seekers and individuals seeking career transitions.
Teaching Methods and Resources
Theoretical instruction, demonstrations, case studies, and practical exercises: organizing a floor schedule, preparing for a cleaning assignment, applying housekeeping procedures, and conducting quality checks on a room. Resources, sample procedures, and checklists. Exercises using actual equipment are organized subject to the availability of facilities.
Assessment of Learning Outcomes
Initial assessment, followed by practical exercises and case studies related to the organization and inspection of guest rooms. Final simulation: preparing a cleaning assignment, applying essential procedures, and verifying that the work meets standards.
Registration Procedures and Access Timeline
Registration is completed via the “Registration” tab on the website. The processing time is generally 15 to 20 days, subject to available sessions.
Accessibility
Individuals with disabilities are encouraged to indicate their needs during registration. Disability Coordinator: Mr. Nassim OUKACI – nassim.oukaci@academy.honest-inn.com
Objectives & prerequisites
Operational objectives of the course
By the end of the course, participants will be able to:
- Identify the duties and responsibilities of the housekeeping department
- Organize maintenance activities based on priorities and the facility's occupancy
- Follow the procedures for cleaning and preparing rooms
- Use cleaning products and equipment in accordance with safety guidelines
- Check that a room is clean and meets the facility's standards
- Ensure the effective transmission of information to the reception desk and the relevant departments
- Adopt a professional demeanor that respects clients' comfort and privacy
Detailed Programme (Modules)
Découvrez le rôle des équipes d'étage, leurs responsabilités et les standards attendus en matière de propreté et de présentation, et comment chaque intervention participe à la qualité globale du séjour.
Apprenez à interpréter un planning d'étage, à distinguer les priorités selon les arrivées et les départs et à préparer le matériel nécessaire pour travailler avec méthode.
Découvrez les étapes essentielles de remise en état d'une chambre occupée ou libérée, en respectant une progression logique. Une attention particulière est portée à la préparation du lit, à l'entretien des sanitaires et à la présentation finale.
Apprenez à respecter les consignes de sécurité, à prévenir les risques liés aux gestes professionnels et à adopter des méthodes qui préservent votre santé, tout en limitant le gaspillage des ressources.
Apprenez à réaliser une vérification méthodique après une intervention, à identifier les anomalies et à signaler les éléments nécessitant une correction, pour une qualité de service constante.
Découvrez comment transmettre les informations relatives à l'état des chambres, signaler un dysfonctionnement et contribuer à la fluidité des opérations. Les mises en situation travaillent aussi la discrétion et le respect de la vie privée des clients.
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Why Choose Honest Inn Academy?
Accredited programmes
International recognition
Experiential learning
Immersive teaching
Professional network
Prestigious partnerships
Personalised support
From admission to integration