Team Management
Providing direction, motivating employees, and organizing teamwork: the fundamentals of frontline management.…
Introduction
Une formation tournée vers les métiers du tourisme d'aujourd'hui et de demain
Managing a team isn't just about assigning tasks—it's also about providing direction, motivating employees, and creating the conditions for effective teamwork.
This training course will help you master the fundamentals of hands-on management and develop a managerial approach suited to everyday situations. Through exercises and role-playing scenarios, you’ll learn how to organize work, support your employees, and foster a constructive team dynamic.
Target Audience
Entry-level managers, team leaders, department heads, supervisors, and professionals who will be taking on management roles. Suitable for the hospitality, tourism, retail, service, and administrative sectors.
Teaching Methods and Resources
Active and participatory approach: theoretical concepts, sharing of experiences, case studies, and role-playing exercises focusing on organizing an activity, giving instructions, conducting an individual interview, or resolving a team conflict.
Assessment of Learning Outcomes
Initial assessment, followed by practical exercises, case studies, and role-playing scenarios. Final assessment: analyze a managerial issue, propose an appropriate organizational structure, and lead a constructive discussion. Personalized feedback.
Registration Procedures and Access Timeline
Registration is completed via the “Registration” tab on the website. Access is typically granted within 15 to 20 days, subject to session availability.
Accessibility
Participants with disabilities are encouraged to indicate their needs at the time of registration. Disability Coordinator: Mr. Nassim OUKACI – nassim.oukaci@academy.honest-inn.com
Objectives & prerequisites
Operational objectives of the course
By the end of the course, participants will be able to:
- Identify the key responsibilities and duties of a front-line manager
- Adapt your approach and management style to different situations and the needs of your team
- Organize teamwork and assign tasks in a consistent manner
- Provide clear instructions and offer constructive feedback
- Engage employees and support their growth
- Conducting Management Discussions in Delicate Situations
- Fostering Cooperation and Cohesion Within a Team
Detailed Programme (Modules)
Découvrez comment trouver le juste équilibre entre proximité et autorité, clarifier votre rôle auprès des collaborateurs et adopter une posture qui inspire confiance tout en donnant un cadre de travail précis.
Apprenez à fixer des objectifs réalistes, à répartir les missions selon les compétences disponibles et à anticiper les priorités pour assurer la continuité de l'activité.
Entraînez-vous à transmettre des consignes compréhensibles, à pratiquer l'écoute active et à conduire des échanges individuels ou collectifs. Découvrez comment formuler un retour constructif.
Apprenez à reconnaître les contributions individuelles, à encourager l'autonomie et à adapter votre accompagnement aux besoins des collaborateurs.
Retards répétés, consignes non respectées, baisse d'implication ou désaccords : apprenez à analyser les faits, à conduire un échange avec tact et fermeté et à rechercher des solutions.
Découvrez comment favoriser l'entraide, développer la confiance et encourager la coopération autour d'objectifs communs. Une mise en situation permet d'organiser et d'accompagner une équipe face à un défi opérationnel.
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